Refund policy

Effective Date: September 29, 2026

ProClad stands behind the quality of every pan we make. This policy covers returns, refunds, replacements, and warranty claims for products purchased directly from pro-clad.com.

30-Day Returns — Unused Items

Changed your mind? Unused items in their original packaging can be returned within 30 days of delivery for a refund.

To be eligible:

The item must be unused, unwashed, and in its original packaging with all inserts
The return must be requested within 30 days of delivery
Return shipping is the customer's responsibility

How to start a return:

Email hello@pro-clad.com with your order number. We'll reply with return instructions and the return address. Once your return arrives and passes inspection, we'll issue a refund to your original payment method

Used items aren't eligible for a change-of-mind return, but may still be covered under our 100-Day Limited Warranty below.

Warranty Coverage

ProClad cookware is backed by two layers of coverage: a broad 100-day limited warranty, followed by a lifetime warranty against factory defects.

100-Day Limited Warranty

For the first 100 days from delivery, ProClad covers factory defects and performance issues — including sticking, coating performance concerns, and manufacturing defects. ProClad will repair, replace, or refund a qualifying product at our discretion.

Lifetime Warranty — Factory Defects

After the 100-day window, coverage continues for the lifetime of the product, limited to factory defects — manufacturing defects in materials, workmanship, or coating failure not caused by misuse. General performance concerns that aren't tied to a defect are covered only within the 100-day window.

What's Not Covered (Applies Throughout)

Normal wear and tear, including scratches, discoloration, and seasoning loss
Damage from utensil misuse, abrasive cleaners, or dishwashing (if the product is hand-wash only)
Damage from overheating, drops, or other misuse or accidents
Products purchased from unauthorized third-party resellers

How to File a Claim

Contact us at hello@pro-clad.com as soon as you notice an issue
Include your order number, photos of the issue, and a brief description
Claims filed within 100 days of delivery are reviewed under the broader 100-day warranty; claims filed later are reviewed for factory defects under the lifetime warranty
Our team reviews claims within 10 business days and follows up with next steps

Resolution

Approved claims are resolved at ProClad's discretion — up to and including a replacement or refund. Return shipping is free for confirmed factory defects; we'll email a prepaid label. Refunds are issued to the original payment method once processing is complete.